Data deletion

How to request the deletion of your data

You may request, at any time, the deletion of your personal data stored on this platform. You do not need an account or a password.

If you are a client or student of a clinic

Your data was recorded by the clinic that served you. The clinic decides about it and answers your request. CRMPMU stores the data on the clinic’s behalf.

Ask the clinic directly, in one of these two ways: (1) by the clinic’s email; or (2) by the clinic’s WhatsApp, the same number it uses to talk to you. Write that you want your data deleted and give your full name and your phone number.

If you do not know how to reach the clinic, write to suporte@pmuplay.com.br with the clinic’s name and city. We forward your request to the clinic.

If you are the professional and want to delete your account

Write to suporte@pmuplay.com.br from the email registered on the account. If your clinic’s WhatsApp is connected to the platform, the request also removes that connection and deletes the access credential that Meta issued to us.

How long until you get an answer

Within 15 days of your request you receive the answer, through the same channel you used: what was deleted, what could not be deleted, and why.

How deletion is carried out

No data is erased by an automated routine. Every deletion is executed by an authorized person, who confirms the operation with a personal password, and it is logged.

Before deleting, the clinic confirms that the request is really yours.

Deleted data is removed from the system at the time of deletion. Backups are encrypted and expire automatically: deleted data no longer exists in them within 35 days.

If you logged in with Facebook to connect the clinic’s WhatsApp

You can also request deletion in your Facebook settings, by removing the CRMPMU app and asking for the data to be deleted. Meta notifies us, we record the request, and you receive an address with a confirmation code to follow its status. The request is reviewed by an authorized person, within the same period.

What can be deleted

The WhatsApp conversations between you and the clinic; your contact and registration data, when there is no appointment that requires keeping it; and the authorizations you gave, such as the one for the use of your image.

What the law requires to be kept, even with your request

Clinical records, intake (anamnesis) forms and procedure photos are health records and are kept for 20 years.

Invoices and payment receipts are kept for 5 years, due to tax obligations.

In the answer to your request you are told what was kept and for what reason.

Questions

Contact the data protection officer: suporte@pmuplay.com.br.